The use of the services by the User through the Mystore016.com Site is exclusively governed by what is described below (hereinafter collectively referred to as the "Conditions").

These Conditions are reported on the Site for the User's information and storage and reproduction is permitted.


The Shop.MyStore016.com Marketplace is owned by The Company K.G.A. International LTD - Registered office: Via Pere Toshev 2/a - 2800 Sandanski - Blagoevgrad - Bulgaria - VAT number BG204465696.(from here on “Manager”).

The Marketplace operates through an online platform that makes available to Companies (hereinafter, Seller(s)) a virtual showcase and services for the sale of its products through digital channels and allows Customers (from here on Client/the") to purchase products supplied by one or more Sellers.

For Sellers, the activity carried out by the Manager takes the form, through the technical tools made available by the Marketplace, in:

  1. Publication of information pages about the Company
  2. Presentation of products on sale and offers
  3. Management of technical systems for the acquisition and management of orders
  4. Online payment management
  5. Management of customer service
  6. The Manager therefore does not establish any direct contractual relationship with Customers on the sale of products. The offers published on the MyStore016.com Marketplace refer to the products of the individual Sellers, who exclusively own the contract with the Customer.


In order to carry out purchase transactions through the Marketplace, the Customer is required to register which gives him the status of "registered" Customer.

Registration on the Site occurs automatically with the first purchase made. Simply enter your data in the purchase process and accept these Conditions. The Customer will receive instructions via email for subsequent access to the Site.

The condition of registered customer will allow you to access your user profile and check the status of orders placed at any time.

The Manager, at its discretion, may at any time suspend or cancel a Customer's registration on the site.


Registered Customers can update and correct the personal information entered during registration at any time.

Customers are responsible for the truthfulness and accuracy of the personal data entered while the Manager assumes no responsibility in this regard.

Customers can cancel their registration on the Marketplace at any time.


The information on the products, the conditions of sale and the availability of the products themselves are prepared on the basis of indications, information and instructions provided by the Sellers of the products.

For each product on sale on the Marketplace, the name or company name and the data useful for identifying the Seller are indicated.

Before inserting a new seller on the Marketplace, the Manager verifies its existence, effective operation, quality and reliability. In any case, the Manager cannot guarantee the completeness of the content of the information provided by the Seller nor, in particular, the conformity of what is described with the product actually delivered, as well as the legitimacy of the use by the Seller of the images or distinctive signs which the Seller has requested to be published on the Marketplace.

However, the Manager is liable towards the Customer in the event of failure to identify the Seller as well as failure to verify its existence and operation.

The Manager also points out that the images used are purely indicative and may not faithfully represent the product being sold.


The price of the product being sold is expressed in euros and must be understood as inclusive of any taxes and duties that may be imposed on it.

Likewise, and unless otherwise specified, shipping and delivery costs are not included in the price and are indicated separately.

Since the delivery of the products is managed directly by the Manager, shipping costs are calculated based on the indications of the individual Seller. They may therefore vary depending on the product purchased. Furthermore, if within the same order there are products offered by different Sellers, the shipping costs indicated by each Seller will be applied to the order. In this case, delivery will take place with different shipments, each managed by the individual Seller.


The sales contract with the Seller will be considered completed only after verification of successful payment.

If the payment is not successful for any reason (e.g. for lack of coverage, for incorrect credit card number or for reaching the credit card limit), the contract will not be considered valid.

Once the contract with the Seller has been concluded, a copy of the order and the conditions applied will be sent to the Customer and at the same time kept by the Manager in its computer archives.

In any case, the Customer will have access to all information relating to the order and the conditions applied by accessing the Marketplace with their credentials.


The Manager, despite being unrelated to commercial transactions, provides its Customers with a secure payment system via PayPal by accepting payments via PayPal account or with credit cards (including prepaid) accepted by PayPal.

The Manager will charge the purchase made on the payment channel used by the customer.

The sums to be debited are blocked at the conclusion of the purchase process, even if the actual debit may occur at a later time.

The Customer pays the full amount of the order before it is accepted by the Seller(s). In the event of a delay in accepting the order by the Seller, the Manager will request acceptance through all contact channels open with the Seller. In the event that the Seller is unavailable or declares that the purchased goods are not available, the Manager will contact the Customer to propose a similar alternative product or to reimburse the Customer for the sum paid.

In the event of an anomalous or undue charge, the Customer will be required to notify the Manager by filling out the appropriate contact form or contacting the Customer Support service as soon as they become aware of it, in order to allow appropriate checks to be carried out.

The Manager will simply forward any reports of irregular transactions to the credit card issuing companies and report to the Customer the outcome of such complaints as soon as it is received by the issuing company, possibly withholding the sums involved in the disputed transaction until the same or at least until the Seller or the credit card issuing company responds to authorize the re-crediting of the sums subject to the refund or cancellation request.


By virtue of specific contracts signed between the Manager and the Seller, the Manager is authorized by the Seller to collect the sums paid by the Customer for the purchase of the product being sold.

The Customer, in carrying out the purchase transaction, implicitly recognizes the above and authorizes the Manager to transfer the sums collected to the Seller.


The Customer has the right to a refund by crediting in the ways and times indicated in the following paragraphs, the sums charged in the following cases:

  1. Failure or incorrect generation of the order
  2. Non-compliant products, malfunctioning or with an incorrect expiry date
  3. Products not delivered within 30 days from the order date
  4. Inability of the Seller to guarantee the availability of the product
  5. Closure of the Seller's commercial activity, even temporary
The complaint or refund request must be communicated via the platform's direct contact tools specifically Whatsapp Messenger, a tool present online and active 24/24 - 7/7 or forwarded by writing to the Customer Support service, using the email address orders@mystore016.com, as soon as the outage is detected and in any case no later than 2 days from delivery of the goods, specifying:
  1. Name and surname and telephone number of the person who placed the order

  2. order number

  3. identification and description of the product for which the refund is requested

  4. reason for the claim

  5. The Manager will carry out the appropriate checks at the Seller and will respond to the Customer within 15 working days.

In case of recognition of the refund, the technical times established by the PayPal circuit for the re-crediting of the sums must be added. The Manager has no power to intervene in these times.

In case of partial use of the service, the refund may be in proportion to the service used by the Customer.

Refunds will always be made directly to the same payment channel used for the purchase. The Manager is in no way expected to make a bank transfer or credit the refund amount to a different card/bank account or in the name of others.

The Manager will communicate to the Customer the expected timescales for obtaining the refund.

The Customer is required to check upon receipt of the goods:

  1. The correspondence of the actual number of packages with that indicated in the transport document;

  2. The integrity of the packaging and in particular that it is not damaged, wet or altered even in the closing materials

  3. Any obvious anomalies in the packaging must be immediately reported to the courier by placing the words "Goods control reserve" on the transport document and promptly communicated to the Customer Assistance service by sending an email toOrders@mystore016.comSpecifying:

  1. Name and surname of the person who placed the order

  2. order number

  3. the Seller who made the shipment

  4. the courier who made the delivery

  5. the date and time of delivery

  6. the obvious damage to the package

  7. complaints relating to damage attributable to the carrier will not be taken into consideration unless previously reported to the courier at the time of delivery.


Pursuant to art. 59 Legislative Decree 21/2014 - Exceptions to the right of withdrawal - the right of withdrawal is excluded in the following cases:

  • order of Products made to measure or clearly personalized;

  • order of Products that are likely to deteriorate or expire rapidly;

  • order of sealed Products that are not suitable for return for hygienic or health protection reasons or which have been opened after delivery.

  • With reference to the cases of exclusion of withdrawal listed above, the Customer, in particular, is informed and accepts that among the Products that "risk deteriorating or expiring rapidly" include all food products (including wines, spirits and drinks), as the characteristics and qualities of these types of Products are subject to alteration also as a result of inappropriate storage.

Therefore, for hygiene and customer protection reasons, the right of withdrawal is excluded for products sold on the MyStore016.com MarketPlace.


  • In the event of a return due to product dissatisfaction, the customer must communicate the return within 2 days of delivery by sending an email to the Manager with the subject: "Request for Refund for Dissatisfaction", explaining the reason for his dissatisfaction

  • The Seller is obliged to contact the Customer to understand more in depth the reasons for his decision regarding his product

  • If a solution is not reached, the shipping is borne by the dissatisfied customer and the refund is partial, in fact the out-of-pocket expenses incurred by the seller will be deducted from the purchase sum. (Shipping Cost / Manager's Commission).

  • The refund to the Customer is issued by the Manager upon authorization from the Seller and only after receipt of the returned goods intact.


The personal data, voluntarily entered by the Customer and necessary for the correct completion of the purchase and delivery procedures of the products, are processed exclusively in accordance with our Privacy Policy.

By accessing their account, Customers can consult the data provided and modify or delete them.

For complete information on how personal information is used and protected, you can consult the complete Privacy Policy.

At the time of purchase, by accepting this Terms and Conditions of Use document, the Customer also accepts the conditions described in the Privacy Policy.


As already specified, the Manager does not manage the products sold in any way.

The products will be supplied by the Seller, who will be responsible to the Customer for the conformity, accuracy, safety and in general the content and quality of the product.

The Customer who has purchased a product will receive it at his home, or in any case at the delivery address he indicated at the time of purchase. Shipping and delivery of the products is the responsibility of the Seller.

The Shop.MyStore016.com website is a Marketplace, as such it selects and puts Sellers and Customers in contact. For this reason, by ordering from multiple different Sellers, the Customer will receive the products in multiple shipments (one for each seller from whom he ordered). The shipping and delivery conditions defined by the Seller himself will apply to each shipment.


The relationships between the Manager and the Customers of the Marketplace, including Registered Customers who have carried out transactions through it, are governed by these Conditions published on the Site itself, and accepted by the Customer at the time of registration or purchase.

Each transaction is governed not only by these Conditions, but also by the conditions of sale present on the Site for each specific product at the time of its purchase by the Customer.

The Manager reserves the right to unilaterally modify these Conditions with the sole restriction that the modifications made cannot have retroactive effect.


The Manager makes every effort to ensure that its Marketplace is a safe site, but cannot guarantee this absolutely.

TheManagerHowever, it undertakes to implement all policies aimed at guaranteeing maximum security of its Site and to use all tools that operate in this sense.

TheManagerAssumes no responsibility for problems (viruses, malware, spyware, etc.) that may be caused by connecting to its Site.


TheManagerReserves the right to remove listings that receive a significant amount of negative user feedback or otherwise violate Marketplace Quality standards.

However, keep in mind that:

a) it is the Seller, and not theManager, to sell the products.

b) it is the Seller, and not theManager, the party that concludes the contract with the Customer.

c) it is the Seller, and not theManager, solely responsible for the supply of the products.

d) it is the Seller, and not theManager, solely responsible for providing product warranties.

To the extent permitted by law, neither theManagerNor any of its operators (in any capacity), will be held liable for punitive, special, indirect or consequential losses or damages, for any loss of production, profit, income, contract, for:

(i) injury or damage to the good name and reputation of the Manufacturing Company

(ii) due to the inadequacy of the (descriptive) information of the Manufacturing company (concerning tariffs, availability and classification), made available on the Marketplace

(iii) for products offered by the manufacturing company

(iv) for damages (direct, indirect, consequential or punitive), for losses or costs suffered, paid or incurred, as a result of the inability to use or slowness of the website, or in any case connected to its use .


To the extent permitted by law, these Terms, as well as the provision of our services, will be governed by and construed in accordance with the law.

For any dispute relating to the interpretation, execution and termination of the contract between the Customer and the Seller, the Court of the place where the Customer has his residence will be competent.


You can contact the Customer Service of the MyStore016.com Marketplace by filling out the contact form on our website at the address www.MyStore016.com/contacts.

Alternatively you can send an email to the address kgainternational@gmail.com

The customer support service is active from Monday to Friday from 9.00 to 19.00 and on Saturday from 9.00 to 13.00.